What Our Customers Are Saying
-
Josh Hinds
-
Dear Indian of Ocala,
I would like to take a moment to thank the entire Indian Team of Ocala for my recent purchase of my 2018 Springfield Dark Horse. This was truly a pleasurable experience dealing with such a professional team. Right from the time I walked into the showroom and was met by Big Catt from sales, he made me feel welcome and worked with me throughout the entire purchase process. Andy with financing worked his magic and came up with a sales package I was very comfortable with. Kamille ( always helping the customer get the best deal) with parts was all over the additional accessories I wanted to order and within a week all had arrived and were installed.
Three week after the sale I came back into the dealership to order a stage II kit. Jason with service walked me through all the components I would need for the stage II transition, he was very helpful and informative. Joshua one of the service technicians let me listen to his personal bike along with numerous others in the showroom so I could pick out the right exhaust sound for my Dark Horse. Kamille again went to work and ordered all the parts and within a week Joshua had them installed and the Horse was rumbling just like I wanted.
Thanks to all involved with my Dark Horse purchase, you all have made me feel like part of the Indian Family. Keep up the good work, I will tell all my friends about the good job you all are doing. See you soon!Bill DeLance Jr., Starke, Florida
U.S. Army VeteranBill DeLance Jr, Starke, FLORIDA -
Caleb our sales agent was very patient and attentive to our every need/requirement. The Manager was very approachable and helpful as well. Very confident that whatever i need i will find it there.
-Anonymous -
Thanks Caleb for an awesome job, we love our NEW CHIEFTAIN. Yes Tina is on board (as soon as the backrest gets here) cant wait till the break in is over, and accessories are on. ROAD TRIP. we are proud owners.
Steven barbee, Fort Meade, FLORIDA -
The staff went above and beyond to make sure I was happy with my experience of purchasing a new Indian Road Master. I asked for, expected, and received top notch attention to get what I wanted. Tony was a big help and Big Cat followed my bike every step of the way ...helping for excellent service in an efficient manner. Scott worked through the all my extra requests in an efficient and professional manner. I've met Jason in the Service a Department and he was also helpful. I haven't met anyone else yet, but from my experience so far, I'm sure they will be outstanding too. Owned many bikes through the years, my first time at this dealership. They have got a customer for life!!!
Carl Pomposelli, Floral City, FL -
I am a new rider and my sales representative, Jay was great. He explained the Scout Sixty and helped me choose the accessories I would need. Jay and the management team worked with me on my trade-in and I got a GREAT deal. I appreciate the team that sold me my Indian Scout Sixty. I look forward to many great miles on my new ride!
-Anonymous -
-Anonymous
-
-Anonymous
-
Just want to drop a big thanks to Robert one of the Indian mechanics who is the only one i will let work on my bikes he is great at what he dose and knows all about the old and new indians also after he installed the new cams in the chieftain road it to work and i got a little scared when i popped it into 3dr and the fron wheel cam off the ground, it is great and feel great riding it and cant wait to install them in my roadmaster, and to paul in service keeping me informed about what was happening with my bike while they had it cant wait until the indian service area is completed and you all move over there and to pauley in parts thanks for being up on the stock and keeping up with me i have purchased alot thru Ocala. In all great dealer for indian and now please push then for jacksonville or send me an email address where i can talk to them Robert M Sikorski
Robert M Sikorski, Jacksonville, FLORIDA -
Just wanted to thank Pauly in Indian parts for working with Daytona store to get my cam kit over to you. Both stores are doing a great job for me and i haven't been disappointed yet. Both store really need to think about getting one up here in Jacksonville there is a lot to be had i think i get asked all the time where is the nearest Indian dealer is this brand has my stamp all the way thru Robert M Sikorski
Robert Sikorski, Jacksonville, FLORIDA -
Dear Indian Ocala team,
I want to drop a quick note to thank you very much for the exceptional job your entire team did with the sales process, purchase and delivery of my 2016 Chieftain this past 2 weeks. I walked in the store on a late Tuesday afternoon while returning from a business meeting in Jacksonville driving back to Tampa. I had no intention of actually making a purchase that day but was seriously considering an Indian Chieftain and having done a lot of research. Andy Phillips was very great to work with in making a fair deal for my trade and closing the sale on the new bike. I felt the Indian Ocala team was very fair and went the extra mile to ensure I was getting best value for my trade, buying the new Indian and setting up my new bike to my requirements. The unplanned service process as a result of the Polaris recall (Break master Cylinder) was done smoothly and the bike was ready as promised. All accessories were installed as promised. I also, want to add a special thank you to Robert from the service team for taking a great amount of time to set-up, test and show me how to operate all of the nice features of the bike.
I would highly recommend your dealership to my friends and neighbors. I look forward to many years of service support from your team. Again, thank you for an outstanding sales service experience and a great job winning my business. Rachid Mehdaova, new proud member of the tribe!!Rachid Mehdaova, Tampa, FL -
Will Smith and Tony provided me with excellent customer service. They are a tremendous asset not only to your business and clientele, but also to the industry they represent. I look forward to being a repeat customer.
Damon Uzzle, Staten Island, NY -
I've been looking at purchasing a new bike for the pass 4 months. I looked at and test rode Honda's, Yamaha's, Kawasaki's, and Harley's. I compared prices, performance, features, and looks and the new Indian Chieftain is the winner. My Chieftain came with more standard features, top engine performance, smoothest shifting transmission, and rides and handles like a dream. All this at a price no other motorcycle company can beat. I feel like I got a Mercedes SL Class Roadster at a Ford Mustang price. Indian is back and looks like its here to stay. Great Job.
Bill Fischer, panama city, FL -
First of all I am a rider of 31 years and have purchased many bikes from sport bikes to adventure bikes, cruisers and baggers at various dealers through the years. Now that my background is out of the way lets discuss my experience at Indian Motorcycles of Ocala. Hang with me if your interested in a cruiser or bagger because I am just a regular guy writing a review and have lots of information to pass on. My salesman Brian was top notch ! Never was pressured, talked to me like we were old biker buddies and made my wife comfortable discussing the riders course in which she will take in three weeks, with Brian. Everyone on the sales floor were very welcoming and created a laid back feeling. Only negative comment I must point out is please close your roll top doors and let the air conditioning run free !!! Close in the summer open in the winter !! I took two big V twin Harley's in for trade and the entire staff worked hard to "make the deal". I have said if Indian is going to make it they need a superior product and dealers that are willing to give " fare " trade on bikes. Indian also needs to get Harley riders off Harley's and on to Indians. This dealership is a model example of how that's done. Even if they make little or nothing on my trade, what did they accomplish here? They took a 15 year devoted Harley rider and put him on an Indian by offering superior product ,amazing incentives and just as important a motivated team at Ocala Indian to seal the deal and put another unit in the sold column for Indian Motorcycles. I no longer have a Harley and will never own one again if Indian Motorcycles keeps offering the superior bikes that they have launched in 2014 and superior dealerships like Indian Motorcycles of Ocala. If your a biker and like cruisers and baggers go to the dealership and take a test ride. It takes a few hours but well worth it. Best riding cruiser and bagger I have ever rode and did I mention I am giving up my 2012 Harley Davidson CVO street glide for a 2014 Indian Chieftain.....
Don Teets, inverness, FL -
I recently purchased a used 2012 Victory Vision at Indian Motorcycles of Ocala. I put down a deposit on my lunch break, knowing I did not want this bike to be "The one that got away" story. I was out the door by 6:00 pm on a Saturday. Andy helped me with the finance,He made it painless. A big plus. After a few days my rear tire was low. After I checked it closer there had been a nail in it for a while. I made one call to Tony the manager, thinking this one's on me, but to my suprise Tony said bring it in! Tony covered the tire replacement, the service department was great and I missed no time from work. If you are looking for a great motorcycle and a better experience, stop in and ask for Tony. You won't regret it!
-Anonymous -
I just want to thank Tony and Kevin for being so helpful and nice while I was there. I was in Florida on vacation, and they knew I wasn't going to be buying a bike from them, but they treated me like a returning customer and friend. They were extremely knowledgable about the Indian Motorcycles, and excited about selling. And not just selling them, they were excited about people riding them. And after riding an Indian, I know that the bikes sell themselves.Indian Motorcycles of Ocala is a first class operation. I wish you guys the best!
Paul Lutz, Columbus, OH -
This place in unbelievable, I don't want to waste any time copying what Chris D. said but it's all true. Let me try and tell my story as quick as I can though...Tony is the best, I can't thank you enough Tony! I first spoke to Tony when my red 2014 Chief Classic came in a month early. Interestingly enough also, two days before I would be leaving for Europe for 16 days. I had to have it before I went on vacation! But I also had to go to work, especially the last two days before leaving for so long. Did I mention I live in Clearwater Beach and it's a 2 and a half hour drive away? Tony gave me a call back right away and said he would hang after they close until I got there when I leave work on Tuesday, oh yea, and that it was a numbered bike, wasn't expecting that. #1392. I remember some of the words I used trying to get through rush hour traffic in Tampa but I won't repeat them here. Wife took a nap on the rest of the ride up, woke her pretty quickly when I saw my new bike outside waiting for me when we arrived! So after the most thorough rundown of the bike - of any vehicle I've ever bought, and meeting Lyle, super down to earth guy telling me all about the new building they're working on for the Indians, and all the events they have planned (He's the owner) it gets a bit boring with the paperwork so I'll skip that part, no nonsense whatsoever though, always refreshing. Well it's getting a bit late now and we have a flight to catch tomorrow so I'm a bit antsy at this point. (I want to ride my new bike in reality) So after picking out some new Indian shirts they wanted my wife and I to have, and a few minutes to order my passenger backrest from Mike. I was ready to ride! What a dream this thing is! I hope you didn't miss the demo days they had if you have been wondering about this bike. It's perfect. I admit I'm new to this type of bike altogether (previously had an R6 and totaled it in 2010), but I couldn't imagine anything more fun or comfortable to ride on the street.Anyway, these guys are the greatest! Oh I almost forgot to mention they also decided they would send a truck back and forth to my front door to pick up the bike for all services. I couldn't be happier. Thank you so much!!!
Marc White, Clearwater Beach, FL -
I met Lyle (owner) and Tony at the Indian Demo Ride at Biketoberfest in Daytona. Very, very professional and respectful and fair. Sometimes, or perhaps most times when dealing with vehicle sales theres an expectation that someone is going to get robbed (the buyer or seller). This is not the case with Indian Motorcycle of Ocala. I know I got a fair deal on my 2014 Indian Chief Classic and I also know IMO treated me fairly. Lyle & Tony showed me the value of my purchase. I also purchased the Service Warranty. One of the extraordinary values is the free pick up and delivery for servicing my Indian Chief Classic. Seeing I live in Palm Bay, FL which is over 2 hours away this has a lot of value to me. I would recommend the team at IMO to anyone.. fear not that you live hours away!Please feel free to contact me with any questions you may have. Chris Delzio at CDELZ@CFL.RR.COM
Chris Delzio, Palm Bay, FL
I would like thank Biggcat at the Ocala dealership for his assistance. He was very helpful and friendly making the experience much less stressful. He too the time to sit and chat and walk me through the process and seemed honest. Would recommend him to anyone looking to purchase and will return for upgrades to the bike.